This presentation, accompanying session notes and handouts will, alongside the toolkit, enable you to deliver 'Good practice in giving effective information' within your own teams.
This session has been designed to work exclusively in partnership with the toolkit informed by our knowledge of best practice over the last 5 years.
- An overview of good practice in delivering information
- Improving information giving skills amongst support workers
- Increasing awareness of publicly available information resources
“The session revealed more resources than I realised were available, so it has encouraged me to do some general research on the sites myself. I now feel more confident of being able to signpost clients to more varied support and tailored information. Thank you!”
“Give the client options and try to avoid advising. Manage expectations with clients on the phone such as give a time frame. Allow for pauses before replying on the phone.”
“Take my time when providing information and not feel pressured to provide it during the initial call. Provide different resources that I wasn't aware of before.”